Privacy Policy

This Privacy Policy explains how Monza ("we", "us", "our") collects, uses, and protects personal information when you visit monzadetailing.com.au or contact us about mobile car detailing services in Sydney, Australia.

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Who we are

Monza provides premium mobile car detailing and fleet cleaning services in Sydney.

For privacy enquiries, contact us at contact@monzadetailing.com.au.

Information we collect

We may collect the following when you use our website or get in touch:

• Contact details: name, email address, phone number
• Message content from contact or fleet quote forms
• Business details from fleet enquiries: company name, fleet size, vehicle types, service frequency
• Technical data: IP address, browser type, device information, pages visited, and referral source
• Cookie and analytics data if you accept cookies (see Cookies below)

We do not intentionally collect sensitive information through our website forms.

How we use your information

We use personal information to:

• Respond to enquiries and provide quotes
• Schedule and deliver detailing services
• Send service-related communications
• Improve our website and customer experience
• Meet legal and regulatory obligations

We do not sell your personal information.

How information is collected

We collect information when you submit our contact or fleet quote forms, email us directly, or interact with our website.

Form submissions are processed on our server and emailed to our team. Forms include security measures such as CSRF tokens, honeypot fields, and rate limiting.

Cookies and analytics

We use a consent cookie named monza_consent to record your cookie preference. It expires after one year.

Analytics and advertising tags (such as Google Analytics or Meta Pixel) load only if you click Accept on our cookie banner. If you decline, those tags are not activated.

You can change your preference by clearing site cookies in your browser and revisiting the site.

Disclosure to third parties

We may share information with trusted service providers who help us operate the website and run our business. These may include:

• Website hosting (Hostinger)
• Email delivery (SMTP provider configured for our domain)
• Analytics providers, if you have accepted cookies

We require providers to handle information securely and only for the purposes we specify. We may also disclose information where required by law.

Overseas disclosure

Some service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure appropriate privacy safeguards are in place.

Data security

We use reasonable technical and organisational measures to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

No method of transmission over the internet is completely secure. We cannot guarantee absolute security.

Data retention

We keep personal information only for as long as needed to respond to enquiries, provide services, meet legal obligations, or resolve disputes.

When information is no longer required, we take reasonable steps to destroy or de-identify it.

Your rights

Under the Privacy Act, you may request access to personal information we hold about you. You may also request correction if information is inaccurate, out of date, incomplete, or misleading.

To make a request, email contact@monzadetailing.com.au. We will respond within a reasonable period.

If you believe we have breached the APPs, you may lodge a complaint with us. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Links to other websites

Our website may contain links to third-party sites. Those sites have their own privacy practices. Read their policies before sharing personal information.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.

Continued use of the website after changes are posted means you accept the updated policy.

Contact

Monza
Sydney, NSW, Australia
Email: contact@monzadetailing.com.au